Monday, April 5, 2010

The Apple Store: role model for clinics & FEMA

Two quick insights after picking up my iPad on Saturday:

Medical clinics could learn a lot about customer care and clinic efficiency from watching Apple Stores on normal days.

FEMA could learn a lot about efficient emergency response from watching Apple Stores on iProduct Launch days.
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2 comments:

  1. 1 Cell Of ManyOctober 18, 2010 at 6:52 AM

    They would have to do more than "watch", they would need to learn how to train and motivate the staff to emulate the Apple store!

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  2. AnonymousOctober 27, 2010 at 7:28 AM

    I had the same reaction when I bought my brand new shiny MacBook Pro laptop last month! These people made spending my money a completely pleasant experience!

    Medical personnel could learn a lot from Apple, Nordstrom, Disney, and other corporate leaders in customer service. The difference: Apple, Nordstrom and Disney patrons are not in pain, ill, frightened, anxious or upset during their encounters with staff - while we patients frequently are whenever we go in for tests and procedures.

    I wrote about this in "An Open Letter To All Hospital Employees" after an appallingly distressing echocardiogram appointment -

    http://myheartsisters.org/2009/07/10/open-letter/

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