Two quick insights after picking up my iPad on Saturday:
Medical clinics could learn a lot about customer care and clinic efficiency from watching Apple Stores on normal days.
FEMA could learn a lot about efficient emergency response from watching Apple Stores on iProduct Launch days.
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2 comments:
They would have to do more than "watch", they would need to learn how to train and motivate the staff to emulate the Apple store!
I had the same reaction when I bought my brand new shiny MacBook Pro laptop last month! These people made spending my money a completely pleasant experience!
Medical personnel could learn a lot from Apple, Nordstrom, Disney, and other corporate leaders in customer service. The difference: Apple, Nordstrom and Disney patrons are not in pain, ill, frightened, anxious or upset during their encounters with staff - while we patients frequently are whenever we go in for tests and procedures.
I wrote about this in "An Open Letter To All Hospital Employees" after an appallingly distressing echocardiogram appointment -
http://myheartsisters.org/2009/07/10/open-letter/
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